Plans & limits

Written By Stanislas

Last updated 5 days ago

Learn about Swiftask subscription plans, credit allocations, member limits, and how to choose the right plan for your needs.

Overview

Swiftask offers multiple subscription plans designed to fit different team sizes and usage needs. Each plan includes a specific number of credits per month and a set number of user slots for your workspace.

Understanding your plan's limits helps you manage your team size, budget your credit usage, and know when it's time to upgrade. This guide explains what's included in each plan and how limits affect your workspace.

Prerequisites

To view and manage your subscription plan, you need:

  • A Swiftask account

  • Admin or Owner role (to upgrade plans or manage subscription)

  • Access to workspace administration (for workspace plans)

Available subscription plans

Swiftask offers four main subscription tiers. All AI features are available on all plans.

For complete pricing details, feature comparisons, and the latest plan offerings, visit: https://swiftask.ai/pricing

Understanding plan limits

User capacity limits

Each plan includes a specific number of user slots. This determines how many team members you can invite to your workspace.

User limits by plan:

  • Pro: 1 user

  • Team starter: 10 users included

  • Team Growth: 50 users included

  • Tailored offer: Customizable for 100 to +10k users

Checking your capacity:

Your workspace displays your current enrollment status at the top of the Members section:

Workspace capacity indicator

As shown in the image above, the capacity indicator displays:

  • A circular progress indicator showing the percentage of capacity used

  • Total user slots available in your plan

  • Number of slots currently used

  • Number of additional users you can add

  • A warning that inviting additional users will increase your subscription billing

Example:

Your plan currently has 4 out of 50 users enrolled, which means it is at 8% capacity. You can add 46 more users.

What happens when you reach the limit:

If you try to invite more users than your plan allows, you'll need to:

  1. Purchase additional users

  2. Remove inactive users to free up slots, or customize subscription

  3. Upgrade your plan to a higher tier

Billing options

Annual vs. monthly billing

All plans offer both annual and monthly billing options:

Annual billing (recommended):

  • Lower monthly cost

  • Pro: €12/month (vs €24 monthly)

  • Team starter: €129/month (vs €159 monthly)

  • Team Growth: €649/month (vs €769 monthly)

  • Pay upfront for the full year

Monthly billing:

  • Higher monthly cost

  • More flexibility to change plans

  • Pay month-to-month

Savings with annual billing:

  • Pro: Save 50% (€12 vs €24/month)

  • Team starter: Save 19% (€129 vs €159/month)

  • Team Growth: Save 16% (€649 vs €769/month)

Viewing your current plan

For personal accounts

  1. Click your profile icon or account menu

  2. Select Account settings

  3. View your plan details and credit allocation

For workspaces

  1. Click the Settings icon at the bottom of the sidebar

  2. Select Workspace administration

  3. Click Subscription in the left navigation menu

  4. View your current plan, user capacity, and credit allocation

Upgrading your plan

When to upgrade

Consider upgrading when:

  • You're at 80% or higher user capacity

  • You consistently exhaust monthly credits before the billing cycle ends

  • You need advanced features available in higher tiers

  • Your team is growing and needs better collaboration tools

How to upgrade

  1. Navigate to Workspace administration → Subscription

  2. Click Manage subscription or Upgrade now

  3. Review available plan options

  4. Select the plan that fits your needs

  5. Complete the upgrade process

Billing impact:

When you upgrade:

  • Your new credit allocation takes effect immediately

  • Additional user slots become available

  • New features are unlocked

  • Billing is adjusted based on your new plan

  • You may receive a prorated credit for your previous plan

use cases

Freelance consultant using Pro

A freelance AI consultant uses Swiftask Pro for client work. The 5M monthly credits cover their chat interactions, document analysis, and agent creation. They appreciate the unlimited AI agents and API access for custom integrations.

Startup with 8 team members using Team starter

A tech startup with 8 employees uses Team starter. The 28M credits support their daily operations, and the basic permission management helps them control access. They use agent sharing to collaborate on customer support automation.

Marketing agency with 35 team members using Team Growth

A marketing agency with 35 team members uses Team Growth. The 150M credits support intensive content creation, and advanced analytics help them track team productivity. White-label branding allows them to customize the interface with their logo.

Enterprise with 500+ employees using Tailored offer

A financial services company with 500+ employees uses a Tailored offer with on-premise deployment. Self-hosted infrastructure ensures compliance with data governance requirements, and dedicated support provides immediate assistance.

Tips & best practices

Start with annual billing for cost savings

Annual billing offers significant savings (up to 50% on Pro). If you're committed to using Swiftask long-term, annual billing is the most cost-effective option.

Monitor your capacity regularly

Check your user capacity and credit usage weekly. This helps you identify when you're approaching limits and need to plan for an upgrade or purchase additional resources.

Use credit limits to control costs

Workspace admins should set monthly credit limits for individual users to prevent a single user from consuming the entire workspace budget.

Plan upgrades proactively

Don't wait until you're at 100% capacity to upgrade. Start planning when you reach 75% to avoid service interruptions.

Leverage additional credits for peak periods

If you have seasonal spikes in usage, purchase additional credits temporarily instead of upgrading your entire plan.

Troubleshooting

Issue: Can't invite new users

Cause: You've reached your plan's user limit.

Solution:

  1. Check your capacity in Workspace administration → Members

  2. Remove inactive users to free up slots

  3. Upgrade your plan via Workspace administration → Subscription

Issue: Credits exhausted mid-month

Cause: Usage exceeded monthly allocation.

Solution:

  1. Review credit usage in Account settings → Credit usage

  2. Identify high-consumption activities and optimize workflows

  3. Purchase additional credits (5M-1B available)

  4. Consider upgrading to a plan with higher credit allocation

Issue: Unsure which plan to choose

Cause: Difficulty estimating future usage needs.

Solution:

  1. Review your current usage in the credit usage dashboard

  2. Estimate your team growth over the next 6-12 months

  3. Visit swiftask.ai/pricing for detailed comparisons

  4. Start with a lower plan and upgrade as needed—it's easy to scale up

  5. Contact sales for personalized recommendations (especially for Tailored offer)

Issue: Billing increased after inviting users

Cause: Additional users increase subscription costs.

Solution:

This is expected behavior. Swiftask displays a warning before you invite new users:

⚠️ Inviting additional users will increase your subscription billing. Each new user adds a charge to your monthly subscription.

Each additional user costs 1$/month and includes 2M bonus credits. Review the cost impact before sending invitations.

Ready to choose or upgrade your plan? Visit swiftask.ai/pricing to explore all available options, or navigate to Workspace administration → Subscription to manage your current plan.