Hello,

We wanted to follow up with you regarding the recent incidents and slowdowns you may have experienced on the Swiftask platform.

What happened

After a thorough investigation by our technical teams, we identified that these incidents were caused by infrastructure issues triggered during peak load periods. These peaks are directly tied to the strong increase in platform adoption over the past few weeks, which put pressure on certain components of our architecture: application services, database, and computing resources.

What we've done

As soon as we detected these issues, our teams mobilized to diagnose the root cause and deploy fixes, which went into production last night. These improvements include:

• Optimization of the agent engine deployment to prevent interruptions during execution

• Increased database resources to better handle read/write load

• Expanded server capacity across our infrastructure after coordinating with Scaleway to increase our quotas

What we're continuing to do

We're actively pursuing optimization efforts at multiple levels:

• Application level: load management, processing optimization, and implementation of resilience mechanisms

• LLM support optimization: improving resilience for Scaleway and other LLM providers

• Infrastructure level: auto-scaling, enhanced monitoring, and resource management

Additionally, to ensure long-term platform reliability and performance, we've engaged an external infrastructure specialist to conduct a comprehensive audit of our systems and guide us through implementing improvements across the entire Swiftask platform.

We're committed to delivering a stable and high-performing service, and we'll keep you updated on our progress.

Thank you for your trust and patience.

Best regards,

The Swiftask team