Introduction

The knowledge base serves as an external data source—files, websites, links, and more—that can be integrated into the agent to ensure responses are properly framed and accurate in the desired field. Swiftask offers various data connectors—for example, to handle Excel, CSV, or PDF files, as well as web page URLs (including YouTube links)—providing versatile ways to enrich the agent's information.

For example, an AI agent connected to a knowledge base enables the automation of first-level customer support by providing instant responses drawn from FAQs, guides, website and technical documentation. The agent leverages these resources to accurately answer common questions while escalating complex cases to support teams.