How to evaluate your agent

Here is how to evaluate agents in Swiftask:

1

Access the "Agents" section.

2

Select your agent, "Edit agent"

3

Once in the Agent setting interface, navigate to the "Evaluation" section.

4

Click on the "Add" button.

5

You have two options:

• Choose "Add an evaluation" to manually enter the questions and expected answers.

• Or select "Import an evaluation from a CSV file" to load data from a file.

6

For the "Add an evaluation" option:

fill out the form with the question and the expected answer from the agent. You can also click on the "Add to evaluation" button, which appears at the bottom of the chat with the agent when you test it. This will automatically generate a form with your question as the prompt and the agent's response as the expected answer.

7

Once you have saved the questions and answers, check those on which you want to evaluate your agent, then click on "Run Evaluation".

You will then receive a score based on:

✅ Relevance of responses ✅ Factual accuracy ✅ Context precision

This feature will allow you to ensure high-quality responses and improve user experience.