Widget
The widget is an agent that you can integrate into your website or e-commerce, acting as an informant and a customer service available 24/7. Swiftask makes it easy to create this widget, even if you have no programming skills. Integrating the agent into your site is easy thanks to the links provided during the creation of your agent.
After creating your agent on Swiftask, stay on your agent creation window and in the left sidebar, navigate to 'More options' and click on 'Widgets.
This is the section where the agent can be transformed into a widget. A Swiftask widget is an AI agent that can be embedded on your website, acting as a 24/7 customer service representative, responding to visitors according to your customized instructions.
What parameters can be adjusted?
Widget activation and deactivation on your site
Customize your widget's appearance
Insert chatbot name
Add subtitle display
Set placeholder text
Configure welcome message
Select chatbot interface color
Choose chatbot icon shape
Widget positioning: left or right
Starter questions
Advanced options
Widget Inbox
The Widget Inbox centralizes all user conversations with your AI agents. It provides:
Chronological list of all user discussions
Conversation details (date, time, duration, message count)
Quick identification of friction points and common questions
Filtering options by date, status, keywords, and user satisfaction
Search functionality for specific conversations
Evaluations are used to test and validate the performance of your AI agent before deployment.
This functionality is essential for several reasons:
Verifying the quality of responses: It allows you to test how your agent responds to different questions or scenarios to ensure that it provides accurate and relevant information.
Identifying weaknesses: By testing your agent with various queries, you can pinpoint areas where it lacks knowledge or responds inappropriately.
Optimizing instructions: The results of evaluations help you refine your agent’s instructions and parameters to enhance its performance.
Validation before deployment: This step ensures that your agent is ready to interact with real users and accurately represents your brand or service.
Comparing versions: You can assess different configurations of your agent to determine which one best meets your specific needs.
Switch to the Developer section and copy/paste the embed code to add your widget to your website.
Even without any programming knowledge, you can easily integrate your agent into your website as a widget. To do this, once your agent is configured, go to the "Developer" section where you will find the codes to copy and paste onto your site.
Background logs
In the background logs, you have the ability to see processes running in the background. These logs can be particularly useful for debugging and monitoring agent performance.
To change other settings, go to Advanced Settings:
Conversation Starters : Customize the beginning of the conversation to provide a tailored welcome.
Temperature : Adjusts the bot’s creativity: high values result in varied but unpredictable responses, while low values produce more consistent responses.
Top K chunk : Defines how many parts of documents the system retrieves from the indexed ones. This helps limit the number of results and speeds up the search.
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